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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 425-397-6111 or make an appointment online!

What People Say About Us


  • -Chuck M.

    Wow! Took my 2nd Gen 4runner to A-Z Transmission and Exhaust to have my transmission inspected - I thought it was slipping. They found nothing wrong. Now they could have done a bunch of stuff as I had expected they would have to do, and charged me hundreds, even thousands. But they changed the oil, and cleaned the screen as I had requested. But in addition, they painted the oil pan to inhibit the rust! They did all of this at a very reasonable price. I highly recommend A-Z Transmission and Exhaust.


  • -Randy G.

    These guys did a great job for my wife


  • -Luke H.

    Very nice and very helpful on the phone.


  • -Brian O.

    My son bought an Isuzu Rodeo from these guys. It came with a one year warranty on the transmission. When it started having trouble, Bill took care of it no questions asked. Nice man who honors his word. Nice to see that these days.


  • -Mark L.

    Fast and friendly service, I had them perform an exhaust upgrade and am very happy.


  • -Janessa S.

    These guys were awesome. They were able to get my exhaust fixed by the end of the day for a very reasonable price. Super nice people too!!!!:)


  • -Jesse D.

    A-Z transmission stands by their work and does their very best to accommodate the needs of their customers. Not many people actually understand what goes into performing the service they provide, but for those who will listen, they will take the time to explain your unique situation at hand. Every job is unique in its own way.


  • -Carlos C.

    Went in there for a gasket leak they fixed it within a hour. Friendly fast service.


  • -Julie P.

    Great service speedy reliable honest


  • -Chuck M.

    Wow! Took my 2nd Gen 4runner to A-Z Transmission and Exhaust to have my transmission inspected - I thought it was slipping. They found nothing wrong. Now they could have done a bunch of stuff as I had expected they would have to do, and charged me hundreds, even thousands. But they changed the oil, and cleaned the screen as I had requested. But in addition, they painted the oil pan to inhibit the rust! They did all of this at a very reasonable price. I highly recommend A-Z Transmission and Exhaust.

Call us for service: 425-397-6111

ASE (Automotive Service Excellence)
Jasper
Automatic Transmission Rebuilders Association
BBB Accredited Business
  • Car Care Aware