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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 425-397-6111 or make an appointment online!

What People Say About Us


  • -Chuck M.

    Wow! Took my 2nd Gen 4runner to A-Z Transmission and Exhaust to have my transmission inspected - I thought it was slipping. They found nothing wrong. Now they could have done a bunch of stuff as I had expected they would have to do, and charged me hundreds, even thousands. But they changed the oil, and cleaned the screen as I had requested. But in addition, they painted the oil pan to inhibit the rust! They did all of this at a very reasonable price. I highly recommend A-Z Transmission and Exhaust.


  • -Randy G.

    These guys did a great job for my wife


  • -Luke H.

    Very nice and very helpful on the phone.


  • -Brian O.

    My son bought an Isuzu Rodeo from these guys. It came with a one year warranty on the transmission. When it started having trouble, Bill took care of it no questions asked. Nice man who honors his word. Nice to see that these days.


  • -Mark L.

    Fast and friendly service, I had them perform an exhaust upgrade and am very happy.


  • -Janessa S.

    These guys were awesome. They were able to get my exhaust fixed by the end of the day for a very reasonable price. Super nice people too!!!!:)


  • -Jesse D.

    A-Z transmission stands by their work and does their very best to accommodate the needs of their customers. Not many people actually understand what goes into performing the service they provide, but for those who will listen, they will take the time to explain your unique situation at hand. Every job is unique in its own way.


  • -Carlos C.

    Went in there for a gasket leak they fixed it within a hour. Friendly fast service.


  • -Julie P.

    Great service speedy reliable honest


  • -Chuck M.

    Wow! Took my 2nd Gen 4runner to A-Z Transmission and Exhaust to have my transmission inspected - I thought it was slipping. They found nothing wrong. Now they could have done a bunch of stuff as I had expected they would have to do, and charged me hundreds, even thousands. But they changed the oil, and cleaned the screen as I had requested. But in addition, they painted the oil pan to inhibit the rust! They did all of this at a very reasonable price. I highly recommend A-Z Transmission and Exhaust.

Call us for service: 425-397-6111

ASE (Automotive Service Excellence)
Jasper
Automatic Transmission Rebuilders Association
BBB Accredited Business
  • Car Care Aware