YelpGoogle +Facebook

CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Chuck M.

    Wow! Took my 2nd Gen 4runner to A-Z Transmission and Exhaust to have my transmission inspected - I thought it was slipping. They found nothing wrong. Now they could have done a bunch of stuff as I had expected they would have to do, and charged me hundreds, even thousands. But they changed the oil, and cleaned the screen as I had requested. But in addition, they painted the oil pan to inhibit the rust! They did all of this at a very reasonable price. I highly recommend A-Z Transmission and Exhaust.


  • -Randy G.

    These guys did a great job for my wife


  • -Luke H.

    Very nice and very helpful on the phone.


  • -Brian O.

    My son bought an Isuzu Rodeo from these guys. It came with a one year warranty on the transmission. When it started having trouble, Bill took care of it no questions asked. Nice man who honors his word. Nice to see that these days.


  • -Mark L.

    Fast and friendly service, I had them perform an exhaust upgrade and am very happy.


  • -Janessa S.

    These guys were awesome. They were able to get my exhaust fixed by the end of the day for a very reasonable price. Super nice people too!!!!:)


  • -Jesse D.

    A-Z transmission stands by their work and does their very best to accommodate the needs of their customers. Not many people actually understand what goes into performing the service they provide, but for those who will listen, they will take the time to explain your unique situation at hand. Every job is unique in its own way.


  • -Carlos C.

    Went in there for a gasket leak they fixed it within a hour. Friendly fast service.


  • -Julie P.

    Great service speedy reliable honest


  • -Chuck M.

    Wow! Took my 2nd Gen 4runner to A-Z Transmission and Exhaust to have my transmission inspected - I thought it was slipping. They found nothing wrong. Now they could have done a bunch of stuff as I had expected they would have to do, and charged me hundreds, even thousands. But they changed the oil, and cleaned the screen as I had requested. But in addition, they painted the oil pan to inhibit the rust! They did all of this at a very reasonable price. I highly recommend A-Z Transmission and Exhaust.

Call us for service: 425-397-6111

ASE (Automotive Service Excellence)
Jasper
Automatic Transmission Rebuilders Association
BBB Accredited Business
  • Car Care Aware